Complaints About JulieTwist Properties

I take all complaints about my business seriously, whether that is the Estate Agent side or the Lettings Agent aspect. However, I am only able to handle issues effectively when clients contact me or the team direct - I cannot adequately take action over any complaints posted on internet sites I have no control over, however much I may wish to do so. 

Julie Twist Properties is fully regulated with the Ombudsman of Estate Agents (OEA), the National Federation of Property Professionals (NFOPP), the Association of Regulated Letting Agents (ARLA) and the Financial Conduct Authority (FCA).  

To be accepted as a member of these associations, I must prove that I have a robust complaints procedure in place.  I have, and that's why I encourage any client unhappy with any aspect of my business' service to contact Julie Twist Properties direct, where your complaint will be handled with professional speed and efficiency.

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